CUSTOMER CARE

 

Have any questions or concerns? We’re always ready to help! Send us an email at Shop@1on1LuxLabel.com

FAQ

 
How do I track my order?
 

After Order & payment is received, a tracking number will be emailed to your email address that was provided within 48 business hours..

 

 

 

What are your delivery options?
​​
  • Standard order processing takes 15-20 business days, shipping typically takes 7-10 business days

  • If you require expedited processing and shipping, please reach out to us directly at Shop@1on1luxlabel.com

  • If you require expedited processing and shipping, please reach out to us directly at Shop@1on1luxlabel.com

1on1LuxLabel is not responsible for lost or stolen packages. If your package is damaged during transport, please notify us with a photo and description of the damage within 24 hours via Shop@1on1Luxlabel.com

 

 

 

How do I return an item?
 
  • The customer is responsible for return shipping arrangements and costs.

  • 1on1Lux Label receives the returned clothing, allow 7-10 days for refund processing. We recommend recording your return tracking number until you receive your refund.

  • Submit a return request in your order history before you mail the return. Mail returns with purchase invoice to:

 

1on1Lux Label
ATTN: Returns

3850 Max PL  Unit 203

Boynton Beach Fl 33436

Shop@1on1luxlabel.com

How can I contact your couriers?
 

Have any questions or concerns? We’re always ready to help! Send us an email at Shop@1on1LuxLabel.com

 

 

 

Do you provide International delivery?
 
  • We ship anywhere in the USA, Canada, & Worldwide​

  • Ground — $37 flat rate
    2nd Day — $75 flat rate
    Overnight – $115 flat rate

  • Orders over $1,000 qualify for free shipping

 

 

 

What is your returns policy?
 

1on1Lux Label is committed to ensuring our customers are happy with their purchases. We offer the following Return Policy on unworn, unaltered, and free of damage clothing and shoes in original packaging with tags attached.

  • Full price clothing items received within 10 days of customer receipt will receive a full refund to their original payment method, less shipping costs.

  • Sale or discounted clothing received within 10 days of customer receipt can be returned for store credit, less shipping costs.

  • Due to the deep discounts in our Final Sale section, 1on1Lux Label will not be able to offer any returns or exchanges on these items.  Jewelry, accessories and handbags cannot be returned at this time.

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